Privacy Policy

Your privacy is important to us. At Kachra Clinic, we are committed to protecting your personal information and ensuring transparency in how we handle your data.

  1. Information We Collect
    • We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
    • Personal information (name, phone, email, address)
    • Device and app usage details
    • Location and e-waste data you provide
    • We collect location information only when necessary to provide our services.
    • Location data is used solely for service functionality, personalization, or legal requirements.
    • Location information is securely stored and protected.
    • Access to location data is restricted to authorized personnel only.
    • We do not share location information with third parties without user consent, unless required by law.
  2. Children’s Privacy
    • Our services are not intended for children under the age of 15. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
    • This app is rated for users aged 15 and above on the Google Play Store
  3. Cookies
    • We may use cookies or similar technologies to improve app functionality and user experience.
  4. How We Use Your Information
    • To provide and improve our services
    • To communicate with you about your account and transactions
    • To personalize your experience
    • To comply with legal obligations
    • We do not use your data for any purpose beyond what is disclosed in this policy
    • We do not use personal data for targeted advertising or sell it to advertising networks
  5. Data Protection
    • We use the Laravel framework, which includes built-in security features such as CSRF protection, password hashing, and input validation.
    • Sensitive data is encrypted using industry-standard encryption methods.
    • User authentication and authorization are securely managed.
    • Access to personal data is limited to authorized personnel only.
    • We regularly update and maintain our systems to address security vulnerabilities.
    • Your information is stored securely and access is restricted to authorized personnel only.
    • All data transmitted between the app and our servers is encrypted using HTTPS/TLS
  6. Rewards
    • Green points and other reward points are provided for promotional or engagement purposes only.
    • These points may be used for the purchase or redemption of in-app rewards as made available from time to time.
    • Reward points have no cash value and are not redeemable for cash.
    • Points cannot be transferred, sold, or exchanged for money.
    • The use of reward points is subject to applicable terms and conditions.
    • We reserve the right to modify or discontinue the rewards program at any time.
  7. Third-Party Sharing
    • We do not sell your personal information
    • We may share data with trusted partners for service delivery
    • We comply with legal requests for information
    • Any third-party SDKs or services integrated into this app (e.g., Firebase, Google Maps) are governed by their own privacy policies; we ensure these partners meet adequate data protection standards
    • A list of third-party services used is available upon request
  8. Your Rights
    • Access and update your personal information
    • Opt-out of marketing communications
    • Request data deletion
    • Withdraw consent for data processing at any time without affecting the lawfulness of prior processing
    • Lodge a complaint with a relevant data protection authority if you believe your rights have been violated
  9. Updates to This Policy
    • We may update this policy periodically
    • Changes will be communicated via our app or website
    • Continued use of the app after policy changes constitutes acceptance of the updated policy
    • For significant changes, we will notify users via in-app notification or email at least 7 days in advance
  10. No Fees or Payments
    • No payment is required to join, register, or use the application.
    • No fees, subscriptions, or charges will be required at any stage, now or in the future.
    • We do not request, collect, or store any payment, banking, or card information.
    • All features and in-app processes are accessible without any monetary payment.
    • Any request for payment claiming to be on our behalf should be considered unauthorized.
  11. No Fees or Payments
    • No payment is required to join, register, or use the application.
    • No fees, subscriptions, or charges will be required at any stage, now or in the future.
    • We do not request, collect, or store any payment, banking, or card information.
    • All features and in-app processes are accessible without any monetary payment.
    • Any request for payment claiming to be on our behalf should be considered unauthorized.
  12. Child Safety and Protection (CSAE Policy)
    • Kachra Clinic is firmly committed to protecting children from sexual abuse, exploitation, and any form of harm. We maintain a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) content or behavior on our platform.
    • We strictly prohibit the use of our platform to create, store, share, or distribute any content that sexually exploits or abuses minors in any way
    • We do not allow any user behavior, communication, or content that grooms, solicits, or endangers children
    • Our services are not directed at children under the age of 15, and we do not knowingly permit such users to register or use the app
    • Any account found to be engaging in CSAE-related activity will be immediately suspended and permanently banned without notice
    • We will report any identified CSAE content or behavior to the appropriate law enforcement authorities and relevant national or international agencies (such as NCMEC or CBI Cyber Crime Division) as required by law
    • Users who encounter or suspect any CSAE-related content or activity on our platform are encouraged to report it immediately through our contact channels
    • We regularly review and update our content moderation and safety practices to align with Google Play's CSAE policy requirements and applicable Indian law
    • All reports related to child safety are treated with the highest priority and investigated promptly
    • We cooperate fully with law enforcement investigations related to child safety on our platform
    • To report CSAE concerns, contact us immediately at:
      • Email: gvt.ewaste@gmail.com
      • Phone: +91 8373 9000 76
  13. Governing Law
    • This Privacy Policy is governed by and interpreted in accordance with applicable laws.
  14. Contact Us
    • If you have questions about this policy, contact us at:
      • Email: gvt.ewaste@gmail.com
      • Call us at: +91 9871568968